Terms and Conditions

Shipping: orders are processed as quickly as is reasonably possible. All orders are shipped (Ireland) by courier at a flat rate per parcel, regardless of size or weight. Customers will be notified by email of the status of the order.
We do NOT ship glass to mainland UK. We do not ship glass items outside of Ireland (except small items like hydrometers etc). Orders with delivery destinations outside Ireland must pay shipping per 20Kg package (e.g. a 40 Kg package will cost twice the published rate on the site); if an export order exceeds 20Kg, it will not ship and we will contact you via the email address provided by you in order to arrange for payment of the additional shipping charges, 

Product range: products can be discontinued at any time.

Return policy: claims for faulty goods or for delivery problems must be made within 14 days from the time we ship them. Faulty goods must be returned to us at your expense before they can be replaced. When an entire order is returned (e.g. an unwanted gift), a deduction of Euro 5 will be made to cover our shipping costs for orders delivered to Ireland and NI, a deduction of Euro 10 will be made to cover our shipping costs for orders to the UK, and for all other destinations the shipping costs charged on the order will be deducted.

Accuracy of information: although every effort is made to ensure that the information on this website is accurate and up to date, some information (including images) may be out of date or erroneous and the actual product shipped may vary from that indicated. Manufacturers continue to change product packaging and information, and with 1800 products in stock, its not possible to keep the images and descriptions up to date at all times.

General: we are not responsible for content on other sites referenced from our site. When you order products, we collect some personal information: name, address, email address and phone number. We use this information to deliver the products ordered to you, and we will email you in relation to the progress of your order; we may email you once or twice a month with details of new products (you can chose to unsubscribe to this service). This information is not shared with anybody else. You may register with us if you wish us to send you information in relation to special offers etc. We do not collect credit card information.

Draws for 500 euro vouchers

For as long as this offer continues, all orders placed during this month will automatically be entered into a draw for a €500 voucher. Winner will be picked a random and posted on home page of homebrewwest early in the following month. Winner must agree to allow us to post their details on the hombrewwest.ie web site. If winner can't confirm their details within 24 hours of our attempts to contact them, then we reserve the right to select an alternative winner. Shop customers must fill in an entry form with their order number and email address and agree to allow us to add their email address to our email mailshot lists.
Please note that Speidel products must be ordered in from Germany and delivery can take several weeks. N.B. You may not include any other products when you order Speidel products; other products must be ordered separately. This is because Speidel products currently ship from Germany. Speidel products costing less than 1000 euros must be ordered in conjunction with a Braumeister or else additional shipping charges will apply.

Bulldog Brewers can only be shipped to Irish addresses, and support is only offered in Ireland. We can not support the Bulldog Brewer outside of Ireland due to the high shipping costs associated with recovering faulty units or components and shipping replacements.

For orders of 500 euros and over, we reserve the right to require payment by bank transfer. If this happens, we will refund the original payment as soon as possible and email you. This is designed to limit our exposure to credit card fraud. 

We reserve the right to cancel an order in order to avoid trading at a loss; this is designed to protect us from pricing errors or other technical errors on the web site. 

We reserve the right to cancel an order if a product is out of stock or has been discontinued by our suppliers. 

For additional information, please contact us: sales@homebrewwest.com, http://homebrewwest.ie

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